Refund & Cancellation Policy

Last Modified: November 23, 2025
Effective Date: November 23, 2025

THE DAILY KNEADS Ltd., a Egyptian company, is dedicated to providing the highest quality fresh food products. Due to the perishable nature of our products and food safety regulations, our refund policy is structured to protect both our customers and our business.

1. No Refund Policy

1.1. General Policy. As a restaurant and food service provider, we operate a strict no refund policy for all completed orders. This policy is in place because:

  • All food items are prepared fresh to order and cannot be resold
  • Food safety regulations prohibit us from accepting returns of prepared food
  • Perishable ingredients and resources are used immediately upon order confirmation

2. Order Cancellation

2.1. Before Payment. You may cancel your order at any time before completing the payment process without any penalty.

2.2. After Payment - Before Preparation. If you wish to cancel your order after payment but before we begin preparing your food, please contact us immediately at INFO@THEDAILYKNEADS.COM. We will do our best to accommodate cancellation requests received within 5 minutes of order placement.

2.3. After Preparation Begins. Once your order enters the preparation stage (marked as "Preparing" in your order tracking), cancellations are not possible and no refunds will be issued. Our kitchen staff begins preparing orders immediately upon confirmation to ensure maximum freshness.

3. Quality Guarantee

While we do not offer refunds, we stand behind the quality of our products. If you experience any of the following issues, please contact us immediately:

3.1. Incorrect Order. If you receive items that are different from what you ordered, we will:

  • Arrange for redelivery of the correct items at no additional charge
  • Provide a store credit for the value of the incorrect items for your next order

3.2. Missing Items. If items are missing from your order, we will:

  • Deliver the missing items as quickly as possible
  • Issue a store credit for the missing items if immediate delivery is not possible

3.3. Quality Issues. If you receive food that is spoiled, contaminated, or does not meet our quality standards, we will:

  • Replace the affected items with fresh ones
  • Issue a store credit for the full value of the affected items

Important: Quality issues must be reported within 1 hour of delivery with photographic evidence. We cannot address quality complaints made after food has been consumed or after an unreasonable delay.

4. Store Credit

4.1. Issuance. In cases where we issue store credit, the credit will be applied to your account and can be used for future orders.

4.2. Validity. Store credits are valid for 90 days from the date of issue.

4.3. Non-Transferable. Store credits are non-transferable and cannot be exchanged for cash.

5. Payment Issues

5.1. Failed Payment. If your payment fails to process, your order will not be confirmed and no charges will be made to your account.

5.2. Duplicate Charges. If you are accidentally charged multiple times for a single order, please contact us immediately with your order number and payment details. We will investigate and refund any duplicate charges within 5-7 business days.

5.3. Unauthorized Charges. If you notice unauthorized charges on your account, please contact us immediately and file a dispute with your payment provider.

6. Delivery Issues

6.1. Non-Delivery. If your order is not delivered due to our error (not due to incorrect address information or recipient unavailability), we will:

  • Issue a full store credit for the order value
  • Offer to prepare and deliver a new order at no additional charge

6.2. Significant Delays. If your order is significantly delayed beyond the estimated delivery time due to our error, we may offer a partial store credit as a gesture of goodwill, at our discretion.

7. Special Dietary Requirements

7.1. Allergen Information. While we provide allergen information for our products, we cannot guarantee that our products are completely free from allergens due to potential cross-contamination in our kitchen.

7.2. Customer Responsibility. Customers with food allergies or dietary restrictions order at their own risk. We are not liable for allergic reactions and cannot offer refunds for orders that trigger allergic reactions if allergen information was provided.

8. How to Report Issues

To report any issues with your order, please contact us as soon as possible:

  • Quality Issues: Email INFO@THEDAILYKNEADS.COM with:
    • Your order number
    • Clear photos of the issue
    • Detailed description of the problem
    • Time of delivery

9. Exceptions

9.1. Management Discretion. In exceptional circumstances, THE DAILY KNEADS management may authorize refunds or compensation beyond the terms of this policy. Such decisions are made on a case-by-case basis and do not set precedent for future cases.

9.2. Legal Requirements. This policy does not affect your statutory rights as a consumer under Egyptian law.

10. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this policy or need assistance with an order issue, please contact us:

Email: INFO@THEDAILYKNEADS.COM
Address: THE DAILY KNEADS Ltd., Cairo, Egypt

Thank you for choosing THE DAILY KNEADS. We appreciate your understanding and look forward to serving you!